Client Etiquette

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First Visit:

Please arrive 15 minutes prior to your first appointment to allow ample time to check in and complete intake paperwork.

Consultations:

We offer free consultations to meet or online consultations via Zoom to discuss your overall treatment plan. Please contact us to schedule your consultation.

Cancellation Policy:

Those who have scheduled a service but need to cancel the appointment are required to give a minimum of 24 hours notice.

Confirmation Calls:

We make every effort to email, call and text to confirm all appointments in advance; however this is a courtesy and the facility cannot be responsible for unconfirmed or missed appointments.

Deposits:

A 50% deposit will be required when booking all microblading procedures. All cancelations are to be done 72 hours prior to treatment. Last minute cancelations or no confirmed appointments will forfeit your deposit . Deposits are fully-refundable if the appointment was cancelled at least 24 hours prior to appointment time. If a treatment is provided, the deposit will be credited towards the cost of the treatment. If the appointment is cancelled with less than 24 hours notice or a treatment is not provided, the deposit will be forfeited. Current Patients with 1 or more no shows or appointment cancellations with less than 24 hours notice, will be required to leave a deposit to hold future appointments.

Late Policy:

Appointments missed by 10 minutes or more will be accommodated only if time allows. It may be necessary to cancel part of your scheduled treatment. Your treatment will end on time so the next client is not delayed or inconvenienced. If we’re not able to accommodate your appointment, kindly rebook with a new date and time.Thank you for your understanding.

Prices and Promotions:

We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined.

Payments:

We will be accepting cash or EFT payments or GEO payments with FNB

Refunds:

We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome.

Products:

Products purchased can be returned in new, unused and unopened condition within 7 days of purchase. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product.Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only.

Practice-Client Relationship:

We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.

Sanitise..Wear your mask..Stay safe